the Kia National eStore
Q. I sent a message to the Customer Service Desk and no none has gotten back to me. What do I do?
A. Chances are the email you sent was from a different address then what was used to create your account and order(s). If received under a different email address, the system will not recognize you and we cannot respond. Please make sure you correspond only with the email address used to create your account and order(s). If this is not the case and you have not received a response to your email inquiries, please send us another email using our contact us form, but this time leave the following fields blank: all vehicle info fields and order number fields. Instead, leave this information in the 'Comment' field along with a message (important) letting us know you haven't received a response to your previous email inquiries. A Customer Service Representative will promptly get back to you.
Q. I lost or forgot my password. How do I retrieve this?
A. If you have already attempted to login in and it has failed, you should notice an “invalid” statement in red and the ability to retry. At the bottom of this box is a statement "Forgot your password? Click here." Click on this link and you will be requested to enter your email address (which is also your username) and our system will resend you the original password.
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