FAQ's

      Q. What is the process for placing a return?

              A. To process a return: Login to your account. Click on the 'My Account' link on the top main menu. You should notice a series of tabs, select the 'My Orders' tab. Click on the order number for the item that is being returned (***note: your order must have an order status of 'Complete' or 'Sent' to return the item***). In the next screen, click the return button and choose a reason for the return from the drop-down menu. If you do not see a 'Return Item' link in this area, it may be because the time to return has expired. At this point you can ship the item back to us. Please do not write anything on the box as it becomes non-returnable to our manufacturers. Please include the original packing slip. The address to ship the return to can be found on the Packing Slip that was included in your package and/or on the outside of box on the shipping label. If you do not see this, please fill out the Contact Us form. For your protection, we recommend that you use an insured and traceable delivery method. A credit will be issued when we have received the parts and verified that its condition is acceptable and meets the other requirements listed above.

      Q. What is a ‘Core Price’ and what is the process for returning a core item for credit?

              A. Some parts may be rebuilt by the manufacturer and are sold on an exchange or ‘core’ basis, if this is the case you will be charged a ‘core’ charge. Core prices are included in the selling price of our parts on the web site and are itemized separately on Parts.com invoices and packing slips as ‘core price’. To receive ‘core credit’ the exchange merchandise (the old part you’re replacing the new part with) must be returned to Parts.com so we are able to return it to the manufacturer for core credit. The old part must be returned in the original container your new product arrived in, it must include a copy of your original packing slip, and it must be in ‘re-buildable’ condition. Core charges most commonly apply to engines, transmissions, transaxles, alternators, brake shoes, controls, CV Axles, distributors, pumps, rack and pinion, smog pumps and starters. If you have questions concerning whether or not the part you are ordering has a ‘core price’ feel free to contact one of our service representatives and they will be able to tell you if one applies. All handling and shipping fees for core returns are to be paid by the customer. Once your core has been verified to meet core standards and has been received by Parts.com, credit will be issued against the original purchased core only. Cores may only be returned for credit within the first 30 days after the date your order was shipped. The shipment date as well as the address to return the core to (the ‘Ship From’ address) can be found on the packing slip included in the original shipment and/or on the shipping label outside of box. A copy of your packing slip must be included in the shipment of the returned core. Please do not submit a core return until you have shipped the part back to us. Any cores that do not meet packaging or core standards will not be eligible for credit and will be disposed of after customer notification. The customer will have the option of receiving back his original core only or authorize scraping and disposal of core after this notification. It will be the responsibility of the customer for any freight, disposal, and handling fees incurred by returning unacceptable cores, not to exceed overall core value. To process a core return, please Login to your Parts.com account and click the 'My Account' link on the top main menu. Next, select the ‘My Orders' link to view your Parts.com purchase history. Now please select the order number associated with the core item you would like to return. Finally, under the ‘Core Returns’ section, select the check box for the core item(s) you wish to return and click the ‘Core Items Sent’ button. Upon receipt and acceptance of the returned core, a credit will be issued to the card you used when placing your order. You may check the status of your core return at anytime by logging into your Parts.com account and viewing the order.

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